Responded to my phone call fairly promptly. Arrived and took three phone calls. Seemed high strung. He took apart my refrig, 'diagnosed' the problem, then spent an hour pounding on the icemaker cover trying to get it back on. It was still not working after he left, so I didn't pay him. He sent a text later on stating that the icemaker 'should be working.' When I called Sears the next day, and they came out, apparently Absolute did not put together the refrig the right way, which is why the cover didn't go on properly, and it also had one additional problem the man from Absolute had not diagnosed. I would NEVER use this place again.
Update: Since this man has been continuously texting me, asking me to change my review, I am changing my rating from one to two. Being elderly, I am concerned about retaliation in this matter. The wife has called us three times and he's texted twice and called twice to get us to change our review. I feel totally intimidated.