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| - I had to change a ticket due to the winter storm on 3/14/17.
I was encouraged to see, nationally advertised, that because of extenuating circumstances, the change fees for 3/14/17 (affected cities) were going to be waived by American Airlines, United and Delta.
This is a two-part trip, for business, that had to be re-booked for 3/28/17.
The first leg was booked through American Airlines because United didn't have the time of departure that I needed.
When I contacted American to reschedule - even though this travel didn't fall within their "eligible refund dates" because of the weather, I was greeted with courtesy and they waived the change fee anyway as a thank you for my patience and continued patronage.
When I called United to re-book the second leg of the trip, from an affected city, I was told that I had to re-book and travel by Sunday, 3/19/17. I ONLY HAD 4 DAYS TO RE-BOOK AND TRAVEL FOR A BUSINESS TRIP without a fee?
Not only was I charged a full $200 per ticket (2 passengers traveling), I was also charged $100 for using a travel agent?!
As a business traveler, I would expect that there would be more accommodation for re-booking without a fee from an airline as large as United. Sorry to say that wasn't the case.
So not only couldn't I complete my business travel because of the weather, I also lost an additional $500 in fees for something that wasn't my fault. I highly doubt the management at United would see that as a beneficial business decision.
A one-way ticket for a one-hour flight from Newark, NJ to Pittsburgh, PA literally cost $745.20 with the fees added in - RIDICULOUS.
I will never again fly United Airlines. I will tell every friend and relative I have not to fly United Airlines. I will warn every professional colleague with whom I interact not to fly United Airlines. I will post on every social media outlet I can find the injustice that I received from United Airlines.
Shameful.
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