My mother and I came here for a day of relaxation and used the wonderful spa/treatment services Laya has to offer. After a bit of confusion at the beginning, the treatments itself were just what we needed. If you're looking for truly unique and invigorating treatments, this is the right place.
However, what sticks with a client when recommending to a friend/family is that little extra, which here was lacking. My mother customized her treatment package from head-to-toe (literally) and was happy to pay the price tag that came with it. Five Laya Spa packages serve a light lunch, but because my mother customized her package, this extra is not usually included. My mother was at Laya from early afternoon till evening, paid $500, and even after I requested lunch for her, I was told they would not include it. I paid $24 extra (for a salad bowl) so that she wouldn't go through the day hungry. This does not leave a good lasting impression on clients, nor warrants for that 5-star rating.