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  • I had water seep into the basement and cover an area on the carpet about the size of a couch. I called prostar cleaning and restoration to come take care of it. They ripped out the underlay that was affected, sprayed a disinfectant for mold then set up a couple carpet fans and dehumidifier to dry it up. They also cleaned the water stains on the carpet but that only made the stains larger and more prominent. After they were done they gave me an $800 bill... I need a new carpet and underlay. Cleaning and restoration is just a name in this case. Their prices are simply ridiculous. $250 just to show up, and another $500 just to put the fans there and turn them on. (I could've bought one of the fans new for $180) Also, at the end of these outrageous charges they also have the nerve to ding you an additional 20% on the total for overhead and profit !!!! (Like they didn't make any money else where) If you have a flood or any water damage do what I should have done: Rent the equipment (Rogers Rent-All or any other place), the whole deal would cost you no more than a couple hundred dollars, and you'd probably do a better job yourself.
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