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About: http://data.yelp.com/Review/id/q6gTkV3IhZ3uKSsMP9xa1A Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-07-25 00:00:00 (xsd:dateTime)
itemReviewed	Harkins Theatres Tempe Marketplace 16
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	The theater is nice and clean, but I have some complaints. My sisters and I all take our kids here for the Summer Movies every Friday morning. We have had some issues with the staff. One morning, my sister arrived before I did (I was there, just waiting in the line to get in). She began ordering popcorn. She explained to the concessions person that I had vouchers for free popcorn but that she was upgrading. He said he would not get started until the vouchers were there. This is understandable, so my sister said, "Well, get started and if it turns out that she doesn't get here before it's time for me to pay, I'll pay the full cost." His reply was that no, he would not get started. He refused to do anything until I arrived, which held up a line full of parents and kids. I am not sure what that was all about. The next week, my sister was getting popcorn (again) and was wondering why her upgrade was not the same size that it always is every week (and always has been, every week, for years). She simply asked, "Usually, the bag is a different color. I paid for the upgrade, right?" She's a sweet girl with a sweet voice and she's never confrontational with anyone. It actually took a lot out of her to speak up because she never does that. Immediately, she had 3 employees ganging up on her, acting "ghetto" about how, no, the cashier did not make a mistake. She said, "It's just that I've been coming here for years and the bag has always been a different color. Did something change?" That's all she said. I thought they were going to jump over the counter and tackle her. They told her that no, that is not how it has been done in the past. Seems a little gaslighty to me to try to tell a customer that her experience, every visit for the last several years, didn't actually happen. Really? Interestingly enough, the following week, the cashier did give my sister the color of popcorn bag that she'd always gotten every time before the previous visit. I get that this is a low wage, thankless job. I am sure these people don't skip on their way to work every morning. I get it, I really do. It would be cool if they didn't treat customers poorly, though.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Brooklyn

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