I made an appointment at the True Essence Salon for a "base break". The appointment resulted in golden/orange roots that the stylist spent a long time trying to correct with a toner. The stylist told me that I can call and come back if I still feel like my roots are too orange. During check out it turned out I was given the wrong service, a color touch up which bleached my roots instead of a base break. When I left the salon and saw my hair in daylight and later in my bathroom light I was very unhappy with how it looked. My roots looked orange in contrast with the rest of my neutral highlighted blonde hair. It looked cheap. I even received negative comments at my work. I called the salon and spoke with the manager. After explaining what happened she booked an appointment for me with an experienced stylist and told me that the corrective procedure may require more time then a base break normally would and that this will be free of charge. When I came in the stylist told me that she would need to add few highlights to the base to neutralize the orange and that this will not be free of charge. I asked to speak with the manager. This time the owner Maytee Green came out, not the salon manager I spoke with. I explained yet again what happened. Even though she seemed to understand what happened she told me that since the correction is more time consuming then just a "base break" I would have to pay to get my hair fixed. I tried several times to reason with her but she told me to leave her salon. You shouldn't charge someone to fix what you screwed up in the first place!