We used Grand Appliance to replace our kitchen and had an excellent experience! From the salesperson, Derek, to the delivery men, Cory & Matt, we were treated with courtesy and professionalism. Derek was a pleasure to work with and addressed all of our questions and concerns directly and timely. Cory & Matt took time during the delivery to make sure everything on our refrigerator was set and addressed installing the filters, etc with me. They truly represented the company well! I would recommend Grand to any one buying for the first time or replacing existing appliances. We'll be back.