| rev:text
| - I have been to the service department twice. My opinion is at the end but here are the facts:
- I received a sales email regarding winter tires. I decided they were a good price, responded and made an appointment. The appointment was confirmed, twice, along with the model of tire, twice.
- On the second confirmation the receptionist mentions there is a small recall on my car and asks if I would like to get it fixed while it's in for service. Great! Good idea. Let's do it.
- I bring the car in for service. I wait 2 hours at Yorkdale (nearby mall). I get a phone call - they never ordered the tires. They can't get them until tomorrow. But they will fix the recall now. I waited two hours for this news.
- I wait another hour. Another phone call (I'm still waiting at the mall). They didn't realize that no one onsite is certified or able to fix the recall. They need to call in another person - that can be done tomorrow.
- I waited over three hours for them to discover they can do none of the things they sold me on.
- They offer to shuttle me home but I insisted on a rental vehicle as I should have had my car back already and I need my car to do my job.. They explained that they don't usually do that for a one day service. I replied that I'm assuming they also don't usually forget to order tires and offer services they can't perform and we came to an agreement that the rental car was a reasonable solution.
- Two days later get my car back with winter tires, and I pay for storage onsite.
- Spring 2018 arrives and I'm ready to put my regular tires back on.
- After waiting one hour they call to say they can only find THREE of the tires I paid them to store.
- I request for them to pay for two new tires because even their own service manager said putting one new tire on with three 3-year-old tires would be unsafe and unwise.
- I take my remaining three tires home and wait for them to call me to confirm the tires have arrived.
- I wait several days for confirmation that the tires have arrived. I call twice over the course of a week and both times I'm told someone will call me back. At the end of the week I call again and speak to a manager. They're there - just no one called.
- They offer to pay for only one tire because one of my (three remaining) regular tires has a nail in it anyway. I explain that that was beside the point, I could have replaced that elsewhere, they offer me $20 off a $199 tire.
Now on to my opinion: I would like to point out that I bought my car at Dean Myers Chevrolet and I regret it. While the purchase of the car was fine (not great, just fine), I regret ever spending money here. This dealership demonstrates a lack of accountability, organization and skill that is, quite frankly, shocking.
Both of these visits have wasted countless hours and created problems to which I have had to provide solutions at every turn.
I will not be returning to Dean Myers Chevrolet for service nor would I recommend buying a vehicle there.
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