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  • Starting with the positive: Anahi gave a wonderfully relaxing but firm massage. The waiting area was tranquil with spa music, spa scents being vaporized and lovely decor. It's not at all like a Massage Envy and it feels more like a resort spa. My initial experience was tainted when the original masseuse I scheduled with, Obi, walked through the front door 18 minutes late. I was the only client in the waiting area so obviously I was his client (he knew me about because he had called the receptionist saying he'd be 10 min late). Had I been that late for a client I would've apologized profusely, but he didn't. Then, he didn't even come to get me until 24 minutes past my appointment time. Fortunately, Tianna, the receptionist had no problem rescheduling me---I didn't want to start my massage with the negativity I was feeling at that point. Tianna was gracious and welcoming. She told me about the memberships without the high pressure I've read about in other reviews. Overall, I really enjoyed Elements PV. Don't let past reviews scare you away. Btw I told Tianna I was hesitant about coming and especially about membership because of the negative reviews that tend to be about how difficult it is to cancel membership and to get a hold of the owner.
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