This 5 star review is strictly on the grooming department as I've had some mediocre experiences with employees in the store.
When I called to make an appointment I spoke to John in the grooming department. He was very patient with me as I told him my concerns that my rescue dog, Cooper, was timid around new people, fearful of men and currently matted. He immediately recommended Simone and after today I can see why.
Simone was caring and very detailed in explaining how short they would be shaving Cooper and different options as he grows out. She said they would be using an oatmeal shampoo to help treat his skin and explained what type of grooming tool I should be using at home to help keep him from getting matted in between grooming visits.
I was emailed an adorable picture of Cooper once he was finished being groomed. They also sent him home with a "pawgress" report of how he did during his visit and what services they did which I appreciated it.
We believe he's a maltipoo/terrier mix and the base grooming price was $45 plus $17 for the specialty shampoo and conditioner, teeth brushing, bandana and charm, etc. Well worth it. I've already booked his next appointment with Simone. I wouldn't want him seeing anyone else!