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| - So my mom bought me a Groupon for my birthday to get a massage. She found Moda Forte Boutique & Salon and bought a Groupon for $45 for a one-hour massage. When I called the salon to book my massage, I learned that the massage therapist had up and quit and moved to Las Vegas. Ok. Dead Groupon as my birthday prezy. So I debated whether or not to help my mom get the $$$ back she spent on the Groupon and find a new Groupon, or to see if I could use it to get my hair done by someone new. I don't love trying new hairdressers - I like the time tested ones, but I put myself out on a limb and thought - ok, let's do it.
I called and talked to the owner a couple of times. I have long blonde hair, so I was looking into a hair cut ($55) and full-highlights ($90). The home page of the website was offering a special for 50% off a hair-cut for new customers when you buy full highlights. I thought great, I'll apply what my mom spent on the Groupon to that. If you do the math $55x50% = $27.50. $27.50 + $90 for highlights = $117. $117 minus the $45 we spent for my Groupon would equal $72.50. Ok ladies - are you following me so far?
So the owner says, I'll tell you what, I'll just give you a free hair cut in lieu of your Groupon! I thought mmm, I guess, ok - but I hadn't taken the time to work out the math. That meant I pay $90, not $72.50 or actually $22.50 MORE than I should have paid. The Groupon value was $45 after all. I mean. I could have cancelled the damn Groupon, got the $45 cash from my mom, taken up the 50% off haircut offer plus the $90 for highlights and used my own money from the Groupon credit to pay $22.50 LESS than what they charged me. Argh. I hate that kind of nickel and dime bullshit.
So I get sold on spending more money than I intended. Not a great way to make a first impression. (FACT: Did you know it takes 7 seconds to make a first impression and SEVEN in person meetings to overcome a first impression). You just bummed out a potentially great new client.
Anyway, I get to assigned Morgan to do my hair and we talked about what I wanted/needed, what's worked for me in the past, etc. She was nice enough. Young, but confident in what she was doing. So after spending a couple hours doing my highlights she tells me I need toner. And I'm like, well why? To take out the brassy highlights, she tells me. I'm a little confused by this and tell her I've had bad experiences with over-toning in the past and having my hair come out dull looking. She says no, you really need it. Oh, Ok. I'll admit it. I'm vain - I want my hair to look devastatingly beautiful when I exit a hair salon. And while I'm picky about how I budget (what smart woman isn't) I'm willing to pay for a great look. Afterall, if you're going to spend hours and hours in the salon to get your hair done - who wouldn't want to walk out feeling more gorgeous than when you walk in? So I say hesitatingly say Yes to the toner. Only Morgan doesn't tell me that the 10-minute toner she put on my head would cost me an additional FORTY BUCKS! - WAIT...WHOA....WHAT? I mean WTF? You already ripped me off half the value of my Groupon, now you're gonna charge me $40 without telling me? Two hours for full-highlights for $90, and then an extra $40+ for 10-minute toner. And zero communication that this service would cost me an extra 50% more than what I was quoted to spend. That my friends is not how you run a salon.
Look salon people, I'm sure you want happy new long-term customers that are going to refer you to more happy new long-term customers. This is how you stay a profitable business. But this my friends - THIS is NOT the way to treat a new customer.
And you're f'ng lucky I didn't give you a one rating. Because I felt like it for leaving feeling ripped off. But at the end of the day, when I walked out - my hair looked beautiful. Morgan did a fabulous job. For that, I might've even given your salon a 5-star glowing review.
But I didn't - because when I left your salon and walked out, I felt I had been a victim of bait and switch advertising and had the sour taste in my mouth of feeling ripped-off and cheated. By the way - you owe me the other $22.50 for the value of the Groupon! You can go ahead and call me and give me back that money you owe me on my credit card.
And for anyone considering trying this salon - get the used-car salesman at the front desk to be straight with you about what your services are going to cost. Nickel and diming your new customers is not how you win business. You just lost what might have been an amazing long-term client.
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