Not sure if there's been a personnel change or what, but my experience couldn't be more different than the prior reviewer. Brian was friendly, helpful, honest, and straightforward. They recharged my AC freon for a very fair price, and investigated three other semi-complicated issues at my request e.g. tire pressure monitoring sensors, strut bearing plate, & noisy brakes, for no fee and with no pressure to purchase additional services. I felt comfortable and confident that my car was well-serviced and that I was not being taken advantage of at all!