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| - We have a new winner for the worst dining experience of our lives.
We arrived on a Friday night (August 26) at 7:30 p.m. - yes there was a 50-60 minute wait, which was of course expected and to no fault of the restaurant!
My wife and I were waiting in their small designated area for about 45 minutes when I went to the washroom. I come back to see my wife extremely shaken-up and looking on the verge of tears. Turns out, the manager (tall, dark hair, big guy) had literally screamed at her, in front of a large crowd, claiming she was harassing staff and telling her just how horrible of a person she is. Loudly proclaiming just how much he doesn't tolerate "bulls!t" and how "sick people like you make me." After almost a minute of abuse and very confused, she asks what she did to deserve this public humiliation, he finally realizes she was NOT with the intoxicated group in question and he had the wrong person. He says a casual "oh, it wasn't you, my bad" and walks off. Excuse me?
About to leave the restaurant after I find this out, the hostess comes by and profusely apologizes, and says the manager had to go do something, but will be coming over to our table to apologize properly in a few minutes and asks that we please stay. My wife and I decide to stay (not sure why, now that I think about it). The abusive manager never comes back.
Our meal came, which was absolutely horrible. Honestly, even if this had not happened, this food was not edible. My wife had a laughable salad called "Italian Deli" that came out with pickles (not pickled Italian veggies... pickles), wrapped in a cold piece of prosciutto. I had the "Mayor of Flavortown burger" - overcooked, dry patty that was served with fries that look like they came out of a frozen bag from Walmart. Horrible.
It's a shame, we were actually huge Guy Fieri fans before this - yes it's ridiculous to think that it's "his or his brand's fault" that this despicable human being of a manager did what he did, and the food came out inedible, but we're definitely done with anything "Guy".
If ever this manager reads his Yelp reviews: you should be ashamed of yourself.
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