My mom and I randomly stopped in this shop about 4/5 weeks ago to get gel color changes. We live in the area and have driven past Nailed and Lashed many times so we thought we'd try somewhere new and give it a shot. We were taken as 2 walk-ins which was nice because they seemed busy. Very cute shop. Unfortunately, I didn't have the best experience which is why I'm rating 2 stars. 1 for the cute salon and 1 for the manager and receptionists customer service.
The lady who did my nails was not friendly and actually kind of rude. Idk if she was just ready to get off work or was having a bad day but made my experience not a good one. The first gel I picked out she told me would be very thick and it's hard to apply so she feels I shouldn't get it. I immediately got a little frustrated and decided to not go with what I was excited about getting. I moved on and asked about their chrome options, she told me it's $20 extra and chips too easily, that she won't do it because the stuff they have is cheap and she'll do it if they ever get the good products for it. I got even more frustrated to the point where I wanted to get up and walk out but I just chose a random color to get it over with. My nails were fine when she finished but it was just horrible customer service, there's a way to give a customer your honest opinion without coming off rude.
Meanwhile my mom was at the other end of the nail bar and she had a great experience, she was getting her nails done by the manager of the shop and as I was telling my mom about my experience the manager asked me what had happened, was shocked, said that was wrong and went to talk to the nail tech that did my nails which I thanked her for but because of that one experience I still won't be back.