I really wanted to love this store since it's so close to where I live. But, their customer service is just not there. Coming into the store is fine. Not the best customer service but they'll help if needed. I called several times as well and that is where I really took away stars. Every time I call, they always hang up on me. I may have called 5 different times since they've been open and each time, they'll pick it up and hang up the phone right away. It's 10:34am on a weekday. There is no way they are so busy that they can't speak to a customer on the phone. I always try to call during a slow time because I know what it's like to have a phone call during a busy our. I used to work for Express and there is absolutely no reason to hang up on your customers.