Wow my experience with this company was bizarre. I bought some Tiffany earrings. The price on the earrings was $800. Because this is a second hand item I negotiated a price below the stated retail price. When I went home I checked the item on the Tiffany website which listed the earrings for $745. The certificate of appraisal from Gem Review Inc. is $800. I called the store to ask about the discrepancy. I was told that "Tiffany changes their prices all the time." Someone fake cried and whined in the background for most of the call implying I was a crybaby for making the enquiry. I was put on hold and when the person came back he was belligerent, "Well what do you care? Did you pay $800? What do you want?" When I asked his name he said "Juan Carlos Valdez" I said I would review his behaviour online, he said,"What's your name? I'm going to review you!" Are these people on drugs? Clearly they view their customers with contempt. Yes, I still would have bought the earrings if the list price was $745 but a) I would have felt better about my purchase if pricing had been transparent and b) It is disappointing to do business with a business that disdains customers and operates like a frat house.