I cannot remember a time when we've had such a bad restaurant experience. I felt like I was on Gordon Ramsey's - Restaurant Nightmare's.
I had purchased a groupon a while back and we finally got around to using it (even with reading all the mediocre reviews) this past Sunday for brunch.
They were understaffed, as there was no hostess and the bartender was doing drinks, waiting tables and seating. I believe there were only 2 other servers who didn't seem to have the whole "serving" concept down very well.
When we were sat 4 out of the 5 tables didn't have drinks and I know they had been there a while since we had to wait 5-8 minutes at the hostess stand before being seated. The comedy of errors continued with cold coffee, something in the creamer (I think it was just coffee grounds), grey hashbrowns, unseasoned grits and a burnt frittata that had been scraped off and was inedible. The french toast tasted good and the bacon was cooked well.
Thankfully they took the frittata off the bill and the french toast and coffee came to $15 which was the value of the groupon. Our server was very apologetic and gracious but it was such a bad experience I really don't think I can give them a second chance.
Oh and by the way, after our meal came out we were informed that the kitchen was closed because they had ran of out food?!?! And it was only 1 pm on Sunday. Yikes!