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| - Edit: The waiter is no longer working here. We have since returned and had a wonderful experience.
Review: My family and I have frequented Phoenicia for years (since they opened) and never had an issue. We have always gotten along with the owner, Sylvia, and the staff that have worked there. But tonight we had a completely different experience than we normally have.
My mother, father and I walked in and tried to find a place to sit - the place was crowded, like normal. The head waiter (who recognizes us every time we go in) told us he would clear off a table for us and asked us to wait outside. We waited for about 10 minutes and then another family walked in and they seated that family before us.
My father walked inside and politely told the waiter that we would come back another time. The waiter asked him why and my father told him that we were just going to go and that it was okay. The waiter (I kid you not) then yelled at my father, "What do you expect? All of our tables are full, man!" I heard this all the way from outside. My mother and I looked through the window as multiple people turned to watch. My father then said, "Don't worry about it, we're leaving".
A waitress came outside and told my mother and I that they had a table ready for us - my mother politely said that we were just going to leave because the waiter was rude. The waitress tried to get us to come inside again, but my mother repeated that we wanted to go because the waiter was rude. The waitress let out a long sigh, threw her hand up in the air, and stormed back inside.
We left. Sorry, Sylvia, you are a wonderful person - we miss seeing your face every day! I'm sorry to have to report such a poor experience. I hope we can fix this!
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