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| - As part of some festivities a few weeks ago, a large group of us ended up at La Prunelle for dinner before going out. It was a large group of us (around 15 folks), but we had called in advance for a reservation and arrived right on time...so it was a bit of a surprise for us to end up standing around for 20 minutes waiting not only for the previous party (which was smaller) to finish their meal, but then for everything to get cleaned and properly put together for a large group. If anything, it's symbolic of why La Prunelle only gets a tad above one star - the service was poor, to describe it charitably. Perhaps it's because we were ugly Americans north of the border, but it definitely felt like we were being put up with than being served. The impressions certainly did not improve when we were told they were short on menus(!), so we had to share some...including some French-only(!!) versions. I pretty much had to interpret the menu based off the menu on their website that had some (but not all) of the dishes with English subtitles.
After a lengthy wait to finally place our order (another note: we had to wait way too long in between courses), we finally got our hands on some food to eat, which, for a large group, came off of a set menu. I went with the mushrooms with truffle oil to start; these were really good - cooked through just enough so they weren't soggy, and marinated with a richly truffle-infused sauce that really enhanced the earthy flavors of the mushrooms. I split a foie gras appetizer with a few others, and while it was solid, I've had better foie elsewhere. I went with the braised beef shoulder for the entree, and the preparation was great - not overly heavy despite the cut of meat, and very succulent and with a rich marinade making for a delicious bite of meat. The dash of thick pumpkin puree, though, was a misfire, with the flavor just not complementing the beef very well on its own. For dessert, I ordered the chocolate tart...which I never got. I'm not kidding; we had paid for dinner when the entrees come out, but they brought out dessert for only half of the table, and since we had to pick up and go, we didn't stick around to wait for the rest to eventually make its way to us. I had a bite of someone else's as I was standing up to go - decent flavoring, but a bit too light for my preferences.
On sheer service alone, this was one of the worst experiences I've had recently. I had definitely anticipated better, and I would only recommend coming here if you are with a small group of people and are planning to have a meal at a VERY relaxed pace. The food is alright for sure, but it's not something that I would take the chance of enduring the kind of service that was provided here again. Very surprising that on a Saturday night (ostensibly one of the more popular nights for folks to go out and eat), we had such a difficult and trying experience.
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