I was ecstatic when I saw that they were opening this location because I live nowhere near the others and I'm a huge fan of the eastern location..I've been here three times since opening and I am extremely unimpressed.
1. Yes, the entrance is tricky but as adults, it's not that difficult to find the entrance to a line; so I'm not going to complain about that.
2. My biggest complaint - every time I've been in, it's extremely overstaffed which would automatically make you think quick, friendly service.. Completely wrong. This is the slowest assembly line of over 8 workers at a time that I have ever experienced, it's actually pathetic how slow they are when the lines aren't outrageous (chipotles lines are longer with less workers). I'm not an impatient person and don't mind waiting for my food but why have so many people getting paid to stand around? On top of that, while you're in line, prepared to be asked what you ordered over 5 times from different workers. I haven't experienced any rude staff. In fact, most are very friendly; so maybe that's what has made me return. I just find their assembly line to be extremely disorganized.
3. The salads here are delicious (especially the mango berry) and is another reason I have returned..but don't be prepared for anything fantastic when you're ordering the soups. I tried the tomato bisque to accompany the grilled cheese. The sandwich was really good, the tomato bisque was disgusting..it was so sweet (yes, sweet..so gross) none of the other soups look that appetizing either.
4. I'm hoping that this is just a trial and error because this was the perfect location for them to open one up and I don't want disorganization to keep me from giving this place business.