My bf had used this place oh about 3 times. He used them because he said it was a small place and figured they could do his oil change quickly. The have a small bench where you can sit (outside in the heat). During summer the bench isnt ideal.
Well one afternoon about 3 weeks ago we drive down there after getting the Henderson Money Mailer coupon fliers. One of them being for this "oil change bonanza". it advertises a "lube, oil & filter plus for $18.98 stating it includes up to 5 qts, 10w30 house bulk oil & standard filter.
the same guy that always greets us tells us he cant take our coupon b/c the type of oil the truck uses (a standard american truck) uses a different oil and throws the coupon back at us and tells us its going to be even more than the normal price he pays is. what the?...nope no thanks.
My bf said, "no thanks, I'll go somewhere else." He looks at me and says, "So, I guess this all goes in the review?" I said, "you know it my love. "
IMHO if someone who has used your business in the past even without a coupon why would you feel the need to not honor it since they are continuing to throw business your way. espec. small businesses. Was it really necessary to throw it back at us and throw out an even higher rate than normal?
We sure did leave and go somewhere else.