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| - Just like most of the reviews, we ordered and paid half for our front door in advance. Two months later with no contact I decided to call them. I was told that it's being made and it should be two more weeks. Three weeks later I called again and they told me they'll call me when the door is ready to be installed and when it does arrive they will inspect it for a couple days. Finally one more month passed I was called to schedule door install.
Installation seemed to go well the first day until I noticed our marble was cracked. Of course according to master craftsman workers it was already like this. Even when we called the receptionist was trying to say we cracked it. Somehow she can tell a new crack from old crack from her cubicle. What I find odd about all this is, after inspecting our door for two days they still sent a messed up door with noticeable cracks on door frame, this is after they checked for who knows how long. They tried to hide it with paint, not smart because paint shouldn't be used as a filler. And our stucco patch around the outside door was supposed to be matched as close as possible, but that wasn't even close. If that was the best they can do, they are in trouble. Grey, rough and cracked all over. Obviously they just slapped one coat of cement and called it a match.
They sent someone that knew what he was doing the same day because they wanted to get paid. He said that he can tell the marble was freshly cracked, the stucco patch was bad, and the cracks on door will be filled. They came when I was available and fixed everything. But before that, what a headache. Even though I still have to paint stucco. Door looks good, but the wait was not. We probably won't be using Master Craftsman for our windows.
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