Rude. Needed clothes in a pinch for a 20-something new to Cleveland winters. Bought over $100. Clerk left security tag on sweater. Charged me for items not placed in my bag. Went back next day to get sensor removed (with receipt) and was greeted like a suspected shoplifter when sensor went off as Ii entered. Clerk took a phone call in middle of my transaction to resolve their incompetence. No apology offered. Wasted so much time for not that great of merchandise. Will not be back. Franchise owned? Your brand is being damaged at this location!