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| - I visited this location on October 21st due to my 2 year old HP laptop giving me issues. I explained this issue to Ryan and he stated that he would look at the issue and give me a call. He called about an hour later to say that the computer was not able to be repaired but he had a few that he sell to me. I purchased a refurbished touch screen Dell for $348.56. I worked on the pc for a few days and noticed that the touchscreen was malfunctioning. I emailed them to let them know what was happening and was told to bring the pc by. I went by on that following Saturday and the guy was able to look at it and saw that the touchscreen was not currently set to default. He then explained that when Windows 10 is downloaded, it causes the touchscreen properties to change. A few days later, I emailed them to let them know that I was having the same issue and asked about the refund process. Ryan emailed me back to say that he would switch the computer out. I went back there on October 30th, and explained the issue and was told to check back in an hour. I went back and the guy was still working on it. He said it was complete, but as he proceeded to unplug it, he noticed the touchpad had stopped working. He then called Ryan up front and he explained they switched the computer out and thought it would work, but it didn't. I then asked about getting another computer all together and he offered me one but it didn't have all the options like the one I bought previously and he didn't seem too excited about refunding the difference. He explained that they will try to work on it once more, they worked on the computer from 10:30 am until around 5 pm that evening. A few days later, the same thing happened. I finally just gave in and purchased a mouse from Walmart for $10 bucks. I wish that I would've looked around before buying from this location. I just had so much work to catch up on, I didn't think I had the time. I could've bought a new computer for the price I paid. I'm now out of $360 bucks for a refurbished computer. I plan to sell this pc and purchase a new one Black Friday. It's a really older model from Dell, the Windows 7 sticker is still on it. So, before you buy, please shop around. I gave 2 stars for the effort.
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