We have been coming to Ghilaneh since it first opened. The last three times the service has been extremely poor, with today marking a new low. We arrived around 5:30pm and placed our order. Not sure what happened but our original server after taking our food order never returned. After waiting at least 45 minutes and our kids loading up on bread, my wife asked the closest server the status of our food, and if she could at least bring our kids food out. Another 15 minutes or so and all the food came out. We ordered tadiq which never came, nor did the doogh I ordered.
One of the chickens kabobs that we ordered for the kids was not fully cooked and the new server said she would place a new order. After 20 minutes or so, she came back and even to her surprise realized the chicken kabob had not been delivered. She apologized and adjusted the bill accordingly.
The food historically has been very good but the last few times the combination of long waits and poor service, I don't plan on going back.