I was SO excited to stumble upon this place. Being born and raised in Hawaii I have high expectations when it comes to shave ice and did NOT expect to find delicious shave ice in the mainland. My mom and I came here after a long day of running errands and I was pleasantly surprised at all their shave ice flavor offerings, and the prices were really good too! I ordered a baby size (which is huge) with the flavors banana, vanilla, and Li Hing Mui AND Li Hing Mui powder all on top (I was so surprised that they had this flavor which is really big in Hawaii) with vanilla ice cream. My mom ordered a small size in Lychee and Vanilla with vanilla ice cream and party sprinkles on top (because why not).
The girl at the register was very new at the job, so it took quite a long time for her to input our order. It also took a really long time for us to get our shave ice orders and a number of customers who came after us got theirs first. Nevertheless, I was really excited when we finally got our shave ice. I did think that the umbrellas were unnecessary though as I saw no functional purpose to them other than taking up space in my shave ice and only to be thrown away before eating.
As we started eating, my mom noticed that there wasn't any ice cream in hers so I went back in and told one of the employees about it and he was very apologetic about the situation, explaining that they have a bunch of new employees working at the moment and came back with a cup full of ice cream (way more than necessary but appreciated nonetheless). His customer service skills in making right a wrong was great and he went above and beyond by providing me with a full cup of ice cream.
They also offer smoothies, bowls, lemonades, and Frostalattes so I am glad that they offer more than just shave ice but still align with the overall theme of the place.
I will definitely come back for my shave ice cravings.