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  • I'm a fan of Panera's food however I recently downloaded the free app and we tried the rapid pick up option. Not exactly impressive. My fiancĂ© and I ordered two pick two's and half a dozen bagels. When I got to the restaurant there was no bag to pick up on the rapid pick up area? I went to the counter to find that they didn't have 4 of the blueberry bagels I ordered so the manager asked if I was ok to substitute, which I was. I got home only to find that there were only 4 bagels in the bag? I called the store to see if they could refund me for the two missing bagels... Apparently this is not an option for online ordering???? I was told that the only way to refund me is to refund me the entire order. I was however told I could come back to receive the 2 missing bagels and for my inconvenience they would give me a free bakery item... Not a huge fan of the rapid pick up.
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