I have been here a few times and service varies usually it is not very good. We went on April 15 and our waitress was great and the manager was friendly. Unfortunately as usual, it took really long to get a veggie panini and cheeseburger. We arrived at 11:15 and did not get our food until a little after 12 and there were not too many customers when we arrived but certainly increased by noon. Not sure why it took so long to get our food. So it seems every time we go here it takes forever to get our food so if you are rrrreally hungry, I would keep that it mind for us vegetarians, they do have vegetarian items for you! The veggie panini is okay comes out "warm" but wish it was hot...melt that cheese and it would be super yummy! Happy eating!!