Horrible. Came to get my front brakes changed they told me I needed to replace my rear brakes and rotors due to a crack in the rotor. Not the case. Rear brakes and rotors were fine after I had taken my car to nissan to have them checked out after talking with mechanics from big o. Mind you I had my rear brakes changed in April at nissan so from my knowledge they were fine. Now my front brakes are squeaking worse then the day I brought them in. Brought them back to big O they're telling me they'll replace my brakes for free but now I have to replace my rotors for $99.95ea. Needless to say they are just taking advantage of people. Problem never got solved. Avoid them at all cost.