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| - Everything considered, 2.5 stars for the Southside Giant Eagle, but I am being generous and rounding up. Until recently, when they began the process of revamping the store, I would have given it 1.5 stars. This is a typical grocery store, where you can find much of what you need and with the improvements, they are now offering a MUCH better variety than before. Think, things like offering low fat half and half in addition to fat free and regular. Seems like a trivial thing, but it isn't. I am impressed with the effort to include more variety as well as some more natural/specialty items (e.g. a variety of nut butters instead of just JIF and Skippy). The quality of the produce has also gone up significantly. Before, I would get a seemingly fresh-looking item home and have it spoil quickly. I am crazy with picking my produce too--I'm that lady standing by the apples for 20 minutes making sure I get just the right four apples!
Meat is hit or miss at the SS GE, but more often than not, their beef looks super questionable. Chicken is very up and the air. Turkey is generally okay. The seafood is extremely expensive and not fresh at this store, which is sad.
The main reason that this store gets such a low rating is because of the horrible employees and rude customers. I know the store can't decide who shops there, but they can certainly hire more security to help control shoppers better. More than once, I have been *this close* to getting run over by people on the scooter carts who were clearly on drugs. There are lots of people with multiple carts and screaming children who block the aisles and purposely do not let other shoppers through. I have even had two other customers cut me in line once and then found out they were friends with the cashier. Normally I would stand up for myself, but I was pretty sure they had weapons on them, so I just let it slide. Most of the time, I drive to another store across town to avoid the clientele at this GE.
I can honestly say I have NEVER had a positive checkout experience at this Giant Eagle. Not once, and I have shopped there probably 40+ times since moving to the neighborhood. I even had a cashier recently ask me "Do you really need all this sh*t? I'm about to go on my break." On another occasion, after pointing out that an item was rung up improperly (we are talking a several dollar difference), the cashier called me cheap. She said it jokingly, but I found it inappropriate. Even when nothing like the two cases above has happened, I have felt that the cashiers were extremely hostile. Similarly, when I have asked for help from someone on the floor, they are not nice about helping or ignore me. The exception is one man with a military look who I suspect is the store manager. He is super helpful and even goes out of his way to ask if customers need assistance.
Despite all the bad things I mentioned above, I do appreciate the upgrades to the checkout lanes, layout of the store and entrance (no longer a weird entrance/exit that is opposite what it is intuitive). If Giant Eagle can take steps to friendlier employees and hire additional security to keep things in order, I think it has the potential to be a quality grocery store now that they are offering more variety. They are still super overpriced on everything, but do offer good sales each week.
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