Absolutely horrific service. I was hoping to be a part of their rewards program and was planning to put down a $1500 deposit during my appointment last weekend but they just lost a valuable customer and they weren't even sorry about it. Their online booking system is just barbaric. You list out the services you wish you get done and can add notes. You could literally write anything for the services and they will just ignore it. I said that I wanted a haircut and consultation for balayage and so I get a confirmation email that my appointment had been made. I came from out of town for my hair cut to Toronto for 10:00 AM for what was a 10 minute "consultation" without a haircut!!! That was the whole reason why I came!! The person I had my consultation with was not even sorry that they messed up on their part that they didn't put in my appointment properly. I was told "Oh, sorry I have other clients here now" and he left me without fixing my problem that I had slotted out time for my haircut at 10:00 AM and I had to go downtown for something else in the afternoon and wanted my hair to be ready. He should have acknowledged they made a mistake and slotted me in as soon as possible and make an exception because this kind of service is unacceptable. Even the consultation was a complete waste of time. This salon is the reason why I have trust issues with getting my hair done. The person I talked to didn't even know "Kerastase" and that's the brand they use for hair treatments. He didn't even know what to recommend for my hair and couldn't even describe how the treatment works. I would definitely not pay $80 for a treatment I can buy from the Kerastase website and do it myself as I would at least know what to do. Just go to Lisa Dinh's Studios. She may be booked out for a long time but clearly the wait is for a reason. Would not recommend this salon to anyone and would never come back. Definitely don't know where these good reviews come from when this place is so unprofessional.