My friend May had Melt's grilled cheese sandwiches at Beerfest a few weeks ago and absolutely raved about them. So we went by tonight (my first time). They look pretty good but my problem was with the preparation. For the 15 minutes or so we were in there the lone server seemed overwhelmed by the 6-7 orders and made the sandwiches very....very... slowly. And the highlight was, although he took cash several times and made sandwiches several times, he didn't wear gloves and never washed his hands in between. Not even when he had a few minutes downtime between orders. Eww!!
Seems slightly expensive and slow for a grilled cheese but otherwise not a bad concept.
*addition* the franchisee is addressing the problem. And like I said earlier, my friend has raved about them since Beerfest so I'm going to give this location another try.