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  • I do usually like this store for last minute gifts, even though it's pretty pricey especially compared to online (and they do NOT price match Amazon), but today they made me leave upset today. I bought two of the same items. The tags read $12.95, but there is no signage on the display that showed a price for this specific item. There are other items on the same rack had display tags with a lower price. When I went to check out with cashier named Vivian M., I asked her if they rang out at $12.95 (MY MISTAKE, apparently!), just in case they were cheaper and she said, "no...9.95". I said maybe they are on sale? She said, "no they're not". She preceded to change the price back up to 12.95, even though they rang out for less. i'm not trying to whine over a couple of dollars for the sake of complaining, but this comes down to pure bad customer service. I asked her, "so if I would not have said anything, you wouldn't of even noticed" and she said yes I would of. No, she wouldn't of. How would she know they were 12.95 had I not verbally asked her? I went to the customer service lady towards the back of the store, who was much nicer, but after going back up front, she said sorry and that they were $12.95. I've worked retail long enough to know that when something scans with that price, that is the price you give to the customer. I know about weights and measures, and I know some tags get mixed up with others, but this was actually the tag for this item and their mistake shouldn't cost the customer. Giving me both items for $9.95 instead of $12.95 wouldn't have made B&N go under. It would of ensured that they had a happy customer that would return to make more purchases in the future. Very upset with this store and I won't be coming back if they won't stand by the prices that ring out at the register. It's no wonder they have an F on the BBB website.
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