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| - I recently purchased a Cadillac STS-V from Luxury. After 6 days, the thermometer on the car showed HOT and the reading from the car computer stated "Engine Hot" which prevented the A/C from working as well. An Appointment was set up in the service department with manager Larry for the following Monday as the vehicle has a 30 day/ 500 mile warranty. One week later, my boyfriend received a call from Larry stating the car was fixed and ready for pickup. I went to to the dealership around 5-5:30 PM and found my newly purchased car had a hole in the bumper with stress cracks throughout, scuffed rear left light, crushed panel under the driver side of the vehicle and a cracked front bumper. I was IRATE. The dealership claimed they knew nothing about the incident and Larry had the audacity to claim the vehicle came in damaged, in which I produced pictures of the day I brought it in to the dealership for service (it was in the same condition I had purchased it in). No paperwork, service or walkaround, was handed to me and mentioned by the service or sales deparment as well. They (Ali, manager, Larry, Service manager) claimed the thermostat and issues with the engine overheating were fixed (this issue will be continued later).
Of course, the dealership SAID they would fix it. Ali ENSURED me this would all be taken care of. The vehicle was then sent to some autobody shop across the street through the dealership. The car was finished Friday evening and my boyfriend and I picked up the vehicle Saturday, around 10 AM. The bumper (front and rear) were obviously bondo-ed, tacky paint job which the vehicle was ALSO driven with wet paint out in the rain so the tacky paint job is riddled with water spots in the paint. The panel under the doors on the driver side was bondo-ed as well. The rear left light was still scuffed. There was over-spray on the entire vehicle. Needless to say at this point, I was FED UP.
We drove the vehicle to my boyfriend's auto shop to check out the vehicle further. All of the parts on the vehicle that had to be fixed were now cracking. I called the dealership and spoke with Ken Spaulding (manager) who said to call him and Ali Monday around 10 AM. I agreed. Two days later, the vehicle is still at the body shop my boyfriend manages and he turns the vehicle on to find the thermostat not working again and the engine reading HOT (again).
I tried to find a way to get out of this deal however because the car has already been funded, I cannot. This information was provided by the bank the car was financed through. Currently I have been advised to take legal action against the dealership. They have no integrity, will lie to your face and will do whatever it takes to give you the run around. Please save yourself the heartache, time, money and all other troubles and NEVER be deceived into thinking that the purchase of your next vehicle will be best done with Luxury Motorsports. This company is TERRIBLE.
If I could give them -5 stars, I would!!
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