I was in Charlotte as the MOH for my friend's wedding. She had booked us a 'spa day for two' which included two facials, two massages and two manicures. We were really excited and had been looking forward to it for weeks. When we showed up the women told us that she only had us down for one service each. We waited in the waiting area for quite some time hoping they could figure out. Another woman came out and apologized, and said multipe times "I always repeat back the service when making the booking." In other words - sorry ladies but it is your fault not ours. My friend says she is certain she didn't even speak to that particular woman when making the booking. It is one thing that they messed up the appt but the fact that they obviously didn't care or seem to want to fix it was really insulting. Pretty upsetting for my poor bride. We left and went to another spa so at least I have the satisfaction of knowing they lost at least $400 that day.