My husband and I had heat and cooling Put in our upstairs. ( Before we moved in the Attic was redone into living space with no heat or cooling). They were awesome. Price was just right. Coustomer service was awesome. This year we wanted cooling for our downstairs. With how awesome they did last year we wanted to be repeat customers (May). Called them up and set a date to be qouted. Andy came out gave us a ruff estimate. He said he needed to talk to one of his workers to give an actual estimate and he will send him out that same week. Well a week and a half later I called them asking when this guy is coming. He told me he was sorry that they have been very busy. I understood. He told me the he would have the guy come out that week. I agreed. 2 weeks later still nothing. So I gave them another call Andy told me he was sorry that his father just passed away. I told him my condolences. He assured me that next week he would come out with the worker to finish the quote. Another 2 weeks goes by. At this time I am done I called to tell them we do not need thier service. I'm only giving them 2 stars because of the coustomer service we received last year.