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  • It's a one star rating by default, deserving of no stars. 7am Getting to work and kids to school, stopped off to grab a coffee and a bite. We were the only ones there and three employees behind the counter. Ordered our food and drinks to go. I decided to purchase a stainless steel refillable mug, advertised on the display rack for $7.99. The cashier, bless her heart, in addition to running the cash register was tasked with making a smoothie that we ordered. Off the bat, this was not a task she could handle. She pulled out the smoothie mix and then she glazed over. She decided to check us out and just ignore the smoothie. Back at the cash register, the mug rings up $11.99. I bring up that it's advertised as $7.99. After all three employees walk over and confirm the price and the display, the head staff mucks with the register and I can see that she does NOT know how to make an adjustment to the tab. The best she comes up with is to take off the price of a bagel and smear,$2.40. She tells me that this is all she can take off. I point out that it is clearly advertised for $7.99. She then gives me some BS, that it was a promotional price that was not removed. I said no thanks to the mug , she was shocked that I did not want to pay more than advertised. Back to the smoothie... That was put on pause for 17 minutes. The head staff had to step in for the cashier and poured the smoothie concentrate and ice into the blender. The last straw that will forever make me avoid this franchise . I get the bag that held my bagel ... The bagel was smashed completely flat and cream cheese smeared about the bag. 7:20 finally out the door! We were the only customers in at the time of ordering! Why is it such a struggle to get a friggin' bagel and coffee?????
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