I should preface this with saying that I am a long-time yelper looker but never poster. It's really too bad that it was this awful experience that made me WANT to post, even in the middle of a busy work day.
I was super excited to find this place walking home the other day. No more stops at Staples and paying ridiculous prices, and hey, it's always nice to be able to support local business.
I walked inside and was reading some of the prices on the wall. $1 for 20 minutes (charge for a minimum of 20 minutes) to use the computer. Okay. Then I began reading the prices. To print 1-10 pages was 10 cents a page. Even better. The clerk behind the counter asked me how many pages I needed to print. I responded with 4 to which he responded that it was $3. CONFUSING. I am no math whiz but that should come out to $1.40. So when I asked him to explain, he said the sign posted on the wall was wrong and "people always come in and give him problems".
Okay so wait a second - this is a print shop. But your signs indicating the prices of your services are incorrect?...
I really needed to get my documents printed so I figured I would suck it up. As I sat down to print, I had mentioned that I worked in customer service and expressed my disappointment about the sign since it was misleading. Then he yelled at me, told me I didn't need to "teach him", that he wouldn't print my documents. And kicked me out. I grabbed my stuff and left.
It's not about the $3. It's about TOTAL LACK OF CUSTOMER SERVICE. I will continue to give my money to Staples where people can answer my questions, speak respectfully, and are always willing to help.