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  • After my initial review, the owner of this particular Firehouse Subs reached out to me and recommended I come in and try it again, and that's always something I appreciate, so I said I would fairly soon. That was about two or three months ago? Oops. Well, I finally got around to making good on that the other day when I was making an emergency run to Wallyworld next door. I stopped in and got my order "for here" instead of "to go" this time. Maybe there's something to be said about that choice because the sandwich (a Firehouse Hero, I believe it was called) seemed tastier and fresher right out of the oven. Still a little pricey for a sandwich, especially after upgrading to a combo (and forgetting to get my chips -- that was my fault though), but the meats were plentiful and the veggies crisp. An a-okay sandwich, if you ask me. In the original review I went back and forth between three and four stars and eagerly wished for a half-star. So why the fourth star this time? Staff. The crew seemed really friendly and not like they hated their job. Being in the hospitality industry, customer service is make-or-break, and theirs was quite good. Plus, as I said, I always appreciate it when owners and management go out of their way to touch base with their customers, and that care was reflected in the crew at this Firehouse Subs. Kudos to the Firehouse Subs team for turning a mediocre experience into a solidly good one.
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