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| - Not sure how you can mess up four chicken soft tacos in a fast food chain but they sure made it happen along with some horrible customer service.
Thumbs up for Dominique, the cashier girl, you and your attitude really shouldn't be working front of house and dealing with people. Even though the way you yelled at the kitchen guys gave us something to talk about for the next two days.
But back to the story..
As we entered the restaurant there were maybe five ppl standing and waiting at the cash register. Nobody was talking, ordering or being helped which was odd.
We asked one of the other customers if this was a line and he stated "oh no we are just waiting, go ahead!"
As we proceeded on front of which wasn't a line, I greeted the girl, Dominique, who was leaning against a pillar about four feet away towards the kitchen. She alternating played with her phone and her fingernails not giving us any form of acknowledgement. A light nodding with her head would have done the job but she chose to give us the silent treatment which I responded with another "helloooo" a bit louder then the first time. She finally raised her head telling us we have to wait. "Wait ????" For what?? It didn't seem like she was doing anything productive!
It was a very odd situation, leaving us uncomfortable and not sure what to do. About three minutes later when we decided to turn around and leave she finally stepped to the register.. "so, what do you want?"
Wow what a kind and honest greeting!
I wanted to say something about this attitude but really didn't wanna wait any longer so I just told her our order..
4 chicken soft tacos, two of them with sour cream, please!
Then she asked/said something about beef combo.
I repeated "no I would like chicken not beef!"
She repeated : 2 chicken soft tacos and beef combo....
Noooo, again 4 chicken soft tacos. Two regular and two with sour cream!"
Your total is 3,78$
No miss, that can't be right! Chicken soft tacos are a dollar each that makes $4 plus sour cream plus tax..
Dominique responding: "oh u want them all chicken?? I don't know how to fix this!"
Then she yelled in the back of the kitchen to make them all chicken.
Dominique: "we call you when it's ready"!
We sat down at a table and watched the orders of the other ppl standing there getting fixed and coming out.
I m not sure if I was annoyed or entertained.
We waiting exactly 9 minutes for our four tacos to come out and just as expected they came out half beef and no sourcream!
So we went to exchange it.
Again she yelled in the back kitchen that she ordered all chicken. They kitchen guy responded "but the ticket said reg. Taco" and honestly he was right!!! Another four minutes later we finally got the other two chicken tacos. Needles to say the first ones been cold by then. We are still waiting on the sour cream!
Please Dominique get another job! One where you hiding in a closet not dealing with people!
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