This is only a vent for today's experience. I've been here half a dozen times and always have been impressed and very happy with the service and the coffee. But today... nope. Not sure if it was different people then I normally see or maybe I just wasn't the ideal customer. I went in and ordered (as usual) a hazelnut cappuccino. Now.. with my experience, a cappuccino is normally ordered hot. The gentleman asked me if I wanted iced or hot, hold him hot and that I wanted a 24 oz. When I received my order, it was iced and looked very light in color. I politely declined stating that I ordered it "hot", he then proceeded to say that I ordered it iced.. for lack of argument I know what I ordered. He asked me if I wanted it and I replied no. The lady looked at me slightly frustrated and as if almost agreeing with the gentleman simply said do you want a lot of foam or medium. I then waited for my coffee, but to my surprise it's a 16oz, not 24oz and its not flavored hazelnut one bit, if it is I can not taste it. So ... will I be back, maybe... but next time I will make sure I repeat my order so there is no confusion because it doesn't feel good paying for something you're not happy with.