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  • Last time I will be going there enjoy the 7 dollars you overcharged me and wouldn't fix the bill. West Park native under the age of 45 too. Went there tonight thinking it would be an easy dinner for two at 8pm. No such luck, ordered a patty melt with fries. Wife ordered something that came with potato chips she ordered the fries instead of potato chips at a healthy price of $3.50 additional. So we wait for 20-25 minutes. (It is taking uncharacteristically longer than expected tonight but no big deal) Then our meals come. "We gave you chips, I hope that is ok?" "No Id prefer french fries" "Oh I am sorry we ran out of french fries" Ok no big deal. The patty melt came out. I ordered Medium it was medium rare (subtle difference but I didn't want that much pink in the hamburger. Of course it is leaking all over). So I sit there and think to myself. This place really isn't customer focused, I've had some "take it or leave it attitude" at this place before but nothing like tonight. I wonder if they are going to still charge for the french fries my wife added. I told the waitress "Id like you to tell the manager that I am not happy with the substitution." She tells the manager and comes back. "Would you like Cole Slaw or a Salad?" "No, no thank you" So, Whatever I had a hamburger for 11 dollars. My wife is sitting there trying to make the best of it with the deep fried potato chips. Then the bill comes. Guess what is on there. Chips came with her meal. On the bill. an extra 3.50 for the additional french fries we didn't receive and my 11 dollar hamburger. I was told as I was handed the bill how sorry she was and that she told the manager. The waitress said "You can talk to the manager and see if they will do something for you. I tried" she said. I paid the bill in full and tipped the woman 20% it wasn't her fault and the fear in her eyes were enough for me. Enjoy the 7 dollars. I am (No, was) a weekly customer there where I bring colleagues after hours. Tonight was my last time in there. So if you encounter a "customer is always wrong attitude" you can remember I warned you. Ill be calling visa to dispute the $3.50 charge as well.
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