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| - I have a fierce Sephora addiction that I'd recently decided to supplement with MAC products because why not? I usually avoid MAC at department stores because it always looks so crowded, but on a Saturday evening at Town Square, I walked by this MAC store and it didn't look very busy so I went in.
*sigh* Welp, I was less than impressed with a lot of things about this store. Even though it didn't LOOK busy, it certainly didn't feel that way when I was browsing.
Basically, every tester for every product they sell is on one of four counters. All the testers are bunched together on these four counters; the lipsticks and the lip liners and glosses all packed closely together on one counter; face powders and foundations all packed together, etc. I suppose in writing, it seems as though this set-up makes sense. However, when you begin to imagine what it's like when there are 3+ customers trying to swatch eyeshadow on their hands-- it's just an extremely uncomfortable shopping experience. Customers are reaching over each other and bumping into each other; there are makeup smudges everywhere, broken lipsticks rolling on the ground... it's just a mess.
Although, in all fairness-- there are just too many customers for the employees to follow around and clean up after.
Oh, but speaking of too many customers-- It's unlikely that I'll ever return to this MAC store unless it's damn near empty. The employees who WEREN'T doing makeup were noticeably overwhelmed. They were scurrying around grabbing products for customers with frantic expressions on their faces. They ignored everyone they weren't helping at the time (none of that "I'll be with you in one moment" business!), and if a customer said, "excuse me", they would whip their heads around at them with wild exasperation on their faces. It's kind of funny when I think back on it, but at the time, I was like, "Really? Is this how you act every time your store gets a little busy?"
It was somewhat understandable as they were obviously outnumbered, but it was still curiously unprofessional considering they should probably be used to dealing with more than one customer at a time. It's hard to say if they were nice or rude or snooty or anything-- all I can say is that they were... umm, noticeably overwhelmed.
And when comparing the employees and environment to Sephora-- it's like night and day. Even when Sephora is crowded, I am still able to have a pleasant shopping experience. But from my experience, I've gathered that when this MAC store had more than 9 or 10 customers inside-- it's a disaster.
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