| rev:text
| - We purchased outdoor furniture, including a teak table at the beginning of summer. Within a month, our table was cracked and falling apart. We sent in a claim and they responded that they would give us a credit for the cost of the table (they would replace it, but no longer offer it).
We went into the store to look around to use our credit and were told by the employee helping us that we had 30 days to use it and could use it on anything in the store. We asked if they could extend that as there wasn't anything we wanted. They extended it to 60 days.
We went back in at the 30 day mark and found some smaller items to purchase to add up to the cost of the table. It was a Saturday. The employee helping us this time looked up our account and said since the credit was issued through the warranty office and they were closed on weekends, we'd need to come back on Monday but she would hold our items through the week. She also said 'there is a note on the record saying you can only use the credit on another table'. I was told they would call us on Monday after talking to warranty office, but we never got a call so we went in on Tues. to try to purchase the items.
That tuesday, everything went pretty smoothly except one item, a lamp, they discovered only had 1 floor item, none in stock. We were told he could put in an order for one and we could pick up a new one on our pick up day with the other items.
So we go to pick everything up on pick up day and the lamp they first show us is not new and the wrong color. Then they find the right color (the first one they tried to give us was literally someone elses purchase)..... still not new, a floor model that is totally scratched up and awful looking.
We are told they have some items on back order, despite them telling us in store we'd be getting a new one.... since none of the 'new' items were in yet, they gave us what was available... the horrible looking floor model. We wouldn't take it and said we were willing to wait longer for a new one. He said that was fine, they'd push back the pick up date and we could wait for one of these back ordered new ones. We would get a call by 10/15.
on 10/13, we decided to call to get an update. We called 5X that day and the next. The first day, the person on the phone couldn't get a hold of the pick up place to confirm that they had a new one. We were told to call back, so we did and then were told they would call us when they could confirm.... but never did. When we finally got a hold of someone who could get a hold of the pick up place, we were told that all they have for us is the floor model, but there were 2 new ones on back order which we can get in 2-4 weeks. despite the fact that we should have ALREADY been on the list to get these.
Frustrating experience all around. We now have a falling apart table and are still waiting on said lamp......
I would expect a company to ship the lamp at this point at no cost to us just for the trouble... but apparently living spaces do not wish for customers to ever return. I know I won't be.
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