I recently purchased a Groupon for this salon, still looking for the one salon I will return to time and time again. I called to set up an appointment, the number on the Groupon is a personal cell number. Never received an answer. Waited a few days and called back, this time I left a message. A few days later and I never received a call back. Finally I looked up the Salon number and called during what was supposed to be open hours. No answer. Again, I left a voice mail and did not receive a call back. This went on for a good two weeks. They clearly weren't interested in the business, so I traded my Groupon in and purchased one for another salon. Thanks to Pin Up never answering their phones or calling back, I've found the salon I will return to time and time again, it just won't be theirs.