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| - I'll keep it simple, the Sunday manager of this place has no idea, concern, care, or respect for the patrons of the owner of this establishment. We drove 30 minutes to go to this place on Sunday with an out of town guest used the app no-wait, were sixth in line when we got there, waited 10 minutes to get up to the desk, and were turned away because we had signed up for waffles incaffeinated downtown and not south side. Actually the downtown one is really in Wexford. The mgr basically told us to go blank ourselves and he doesn't care, if we want to eat we are at bottom of list! He will not move us up under any condition. We left, had a great breakfast at Bartram and will NEVER return to this or any waffles incaffeinated restaurants. Customer service?? This mgr has no clue!
Received a note from Waffles...totally do not understand the issue. Yes, we misunderstood downtown Pittsburgh for Carson St. However, by your response, we are obviously not the first people to have this happen. The real problem is your and your management team failing to recognize what true customer service is. Your manager offered to put us at the BOTTOM of the list! We had no time for that, there was no effort to expedite us or assist us in any way, he didn't care if we stayed or left!
Sadly, after looking at all of your negative reviews on yelp and other sites, way too many for my comfort, I believe you did us a favor.
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