I don't know if they don't understand what fresh fries means. But it doesn't mean old fries thrown back in the fryer to recook them. I ordered a large fry and the lady gave it to me within 30 seconds. I tasted one, handed the bag back to the lady asking for fresh fries. She gave me a few mins later some "fresh fries" which were just as greasy and soft and oily as the first ones she gave me. The food quality is disturbing.