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  • Two words to rule them all: Shitty. Service. No matter how luxuriously mammoth sized the rolls or how fresh-from-the-ocean the fish, nothing sinks my votes faster than terrible customer service and an expensive bill. (Ikura lovers: there is no salmon roe on the menu, so this is not the place to get your Ikura fix.) We walked in for dinner, without reservation, and were quickly seated. The restaurant wasn't busy at all, so they get zero points for great service. My boyfriend, allergic to shellfish, including crab, realized that all of the rolls contained some type of shrimp or processed crab meat. Thankfully, we also noticed the note on the top of our menus that specifically states that substitutions can be made with a charge: we have no problem paying more money, if that means that we can enjoy a sushi meal without worrying about our order. After all, we didn't think we were being demanding, considering that the menu states that substitutions can be requested. Moving along... We explained the situation to the waitress, who refused to grant us a substitution on our roll order, giving us resistance, saying that we couldn't substitute salmon for crab or shrimp since it was "too expensive" a substitution request. We were annoyed, but found ourselves accommodating her, and finally, after much negotiation, we just asked if she could bring us an avocado and salmon roll. Done. Or so we thought. Our order arrives: there is no salmon in the avocado roll. None to be seen. We asked the waitress why the roll had no salmon in it. Her response? We didn't ask for it! Now, at this point, you could only excuse such a miscommunication if the waitress didn't have a firm grasp of English: this wasn't the case. Upset, we attempt to clarify our order, and, with enough attitude to make us wonder if they would spit in our meal, we finally had our order sent to us. We barely had any appetite left. We left the restaurant, with the staff barely dignifying us with any acknowledgement. My verdict: with all the fantastic sushi restaurants in Toronto, this is one location that doesn't merit repeat business. Go to Ematei. Go to Sushi Queen. Go to Guirei. Go to to-ne sushi. Anywhere but here.
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