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  • Horrible service and overall company. If I could give 0 stars I would. I switched to Century Link because of the price. The low price is not worth the 15+ phone calls I have made since joining due to incorrect billing charges and service errors. From the very beginning this has been a horrific experience. I was misquoted for PRISM and TV, my first bill rolled around and the price was double the quote. They were going to charge me an early termination fee (this was within 30 days of the start of service) but I escalated my request to a manager and they discontinued my PRISM at no charge...great. Second bill is $112.00 just for internet, not correct! I call and the agent tells me my bill is correct, call again and the new agent clarifies the bill is not correct and she will fix it. My bill is still not correct. This is just some of the frustrations...no one is on the same page within the company. I get transferred between departments everytime I call and no one actually helps. Stay away from Century Link.
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