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  • I was REALLY disappointed with our service last night. It was a Monday night so it wasn't very busy. My friend and I ordered a charcuterie board, which arrived in a timely manner. Our waitress, while polite, set it down and turned to walk away. We stopped her asking her to explain all the items. She did not know much of what we'd been served. Another waitress came by to help and she wasn't very familiar with the items either. I ordered a glass of wine, one that is on tap and listed on the menu for $7. Our waitress disappeared. Quite a bit of time went by and I did not see her so I flagged down the bartender. He brought me my drink with apologies. Another friend joined us and nobody came by to greet her so we flagged down the second server, who appeared to be on break. Eventually our server came by again and we ordered a round of drinks. This time I ordered a slightly more expensive glass of wine that was not on tap. Soon after, we saw our drinks sitting on the bar. After some time passed, the bartender delivered them with apologies again. I was given the wrong glass of wine. Once I realized this, I walked up to the bar to get what I'd ordered. Given that our server was absent the majority of the time, I'd assumed she'd ordered it incorrectly. But when our bill came, the items on the bill were correct. The bartender had poured me the cheaper glass of wine and I was still being charged for the more expensive glass. Not everyone would recognize this mistake so I felt as though he was intentionally trying to rip me off. And then that first $7 glass of wine showed up on the bill as $8. I wouldn't normally complain over a dollar, but given the series of circumstances that occurred during the night, I felt like we were intentionally being mistreated. The bartender said he'd fix the mistake. When I receive awful service, I don't want to return to the establishment. I've been a server. I understand everybody has bad days. But I felt like all 3 people waiting on us made our night stressful. Stress is exactly what we are trying to escape when my friends and I go out together. I don't think I'll ever return to EVO.
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